HP has issued a firmware update that disables the printers of customers using non-HP ink cartridges, sparking outrage among customers who feel "cheated."
The new terms prevent customers from using any cartridges other than those fitted with an HP chip, which are often more expensive, and the printer will refuse to print if non-HP ink is used.
HP claims the update is to reduce the risk of malware attacks and to maintain the integrity of their printing systems, but customers have flooded social media with complaints saying they feel "cheated" and that they are being denied their right to choose cheaper alternatives.